Frequently Asked Questions (FAQs)

Have a question that isn’t answered below? Contact our support team here.

Q: How is my data being protected?

A: We use high-level end-to-end encryption that covers all of our communication tools. Data is encrypted and saved on your phone. Even if hackers found a way to intercept the data in transit, they would not be able to read it. We take the task of protecting your data very seriously.  Our servers are behind several layers of firewalls and security. Any data saved on the server is encrypted. Data remaining on your phone is also encrypted and protected behind a decoy password. If unauthorized users try to access the app, the app will wipe out the data after 10 attempts to keep your information and communication protected.

Q: How secure is my sign-in?

A: We implement different layers of security to protect this process. We have provided the opportunity to hide keyComm within another application to conceal your end-to-end communications. For companies wishing to protect their user base, we have created a secure process where admins get to approve users rather than allowing outsiders to join a company’s communications.

Q: How many users can we have on the platform?

A: With KeyComm connect, you can use our security features to reach out to your clients by sending them a link for a secure 1-to-1 meeting. 

With our keyComm premium plan, your growth is endless. Our secure platform can grow with you to accommodate as many teammates as you need.

Q: How long is my data stored on the app?

A: That’s up to you! You can set the app to delete your messages and files in as little as 30 seconds, or set no expiration date.

Q: What platform is KeyComm on?

A: You can download through Apple iOS or Android Play Store.

Q: How does your end-to-end encryption work?

A: Every message, chat, file, and call gets encrypted along with the API connections before leaving your phone. Decryption only happens on the recipient’s phone. This keeps third parties out of your communications and allows for the most secure transmission of messages and documents.

Q: Is there a limit on the size of images that can be sent via KeyComm?

A: That depends on your Internet connection and the storage available on your device.